Browsing: Employee Engagement and Experience

According to the Harvard Business Review, a record-breaking 10.9 million jobs were left open at the end of July 2021. The great resignation is hard to miss right now, with retention a seriously hot topic. But how has this trend manifested in the contact center space? How big is the problem in the industry, and what can organizations do to reduce attrition?

Throughout this book you’ll see stories from organizations who tackled complex challenges with workflows. While the problems are different, they all pushed forward and took the lead on their own digital transformation and, with the help of ServiceNow, unlocked impressive results

Employee empowerment is a vital factor in your business’s success. But many CHROs are disappointed when they find out their human capital management systems fall short on employee experience. Read this ebook to discover how you can engage your employees from anywhere, by building on your existing human capital management with automated, intelligent digital workflows.