Browsing: Technology and Tools for Modern Work

According to the Harvard Business Review, a record-breaking 10.9 million jobs were left open at the end of July 2021. The great resignation is hard to miss right now, with retention a seriously hot topic. But how has this trend manifested in the contact center space? How big is the problem in the industry, and what can organizations do to reduce attrition?

The past decade has brought a proliferation of digital creative applications with freemium pricing models targeted toward SMBs with modest budgets. Although these apps can appear attractive, businesses that use them can end up managing a fragmented toolset with hidden costs.

When COVID disrupted in-person work for many businesses, IT departments had to respond quickly to accommodate a massive expansion in remote work. Whether they already had technology in place or were scrambling to fill the gaps, technologies leaders had to adapt to fast-changing conditions.

A cloud-based project and team management company headquartered in Tel Aviv, monday.com, was looking to hire new team members in Brazil and Canada. However, the company did not have an entity set up there, making it complex to take the next step into a new market.

It’s clear that employees and business owners have been forced to become comfortable with change. Businesses across multiple industries, including professional services and retail, have learned to adapt to new environments, shifting from in-office to remote. Now, almost a third of businesses have already returned to the office.

The workplace has transitioned into a new world of communications. With more and more organizations shifting to remote and hybrid work models, the tools that once served us well are coming up short.

We all have a duty to keep our employees safe and maintain secure, functional workspaces for our people to thrive. This eBook shares our five steps for keeping your workplace safe with smart digital workflows, while also achieving efficient and compliant operations throughout the reopening process.

Throughout this book you’ll see stories from organizations who tackled complex challenges with workflows. While the problems are different, they all pushed forward and took the lead on their own digital transformation and, with the help of ServiceNow, unlocked impressive results

Ensuring employees are fulfilled by their work is key to business success. But Human Capital Managements still lack an employee experience layer that tames enterprise complexity. Read this ebook to hear from industry expert Josh Bersin on how you can deliver a more engaging experience for today’s modern workforce, by combining your human capital management with ServiceNow HR Service Delivery.

The 21st century world of work is rapidly and profoundly changing. But most companies are trying to keep up by using the same outdated work processes and beliefs developed during the 20th century.